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Frequently asked questions


What is the relationship between Docudex and Kardex Remstar and Xerox?
Docudex is a distributor and Business Innovation Partner for both Xerox and Kardex Remstar.

Doesn’t the manufacturer understand my requirement better than a distributor?
Many manufacturers have now strategically shifted away from a direct sales force, preferring the flexibility of working with independent and fully trained specialists, creating Business Innovation Partners.

What happens if my Docudex solution should break down?
Docudex has a team of factory trained engineers who are fully capable of diagnosing and rectifying mechanical, electrical and software failures, either by first or second line telephone support, dial up or an engineering visit to your premises

I am not sure which of the solutions available on the market today is the most appropriate for my company, and I don’t know where I can find support to help me in the decision making process? Docudex has a range of consultancy services which are not necessarily tied to the sale of our hardware or software products. We can arrange an introductory fact finding discussion where an overview of your project can be explained to one of our team. This consultancy service is chargeable. If both parties agree to take the discussions forward and an order for a Docudex solution is forthcoming, then the initial fact finding discussion charges are re-funded.

What is covered by Docudex in its proposal documents?
Docudex proposals are a full summary and conclusion of the project scoping exercise. They are a comprehensive set of documents which cover in detail the following key areas :
    ∙ Executive Summary
    ∙ Project Scope
    ∙ Project Approach
    ∙ Project Deliverables
    ∙ Proposed Docudex Solution
    ∙ Project Assumptions and Risks
    ∙ Project Change Requests
    ∙ Limitation of Liability
    ∙ Docudex Quotation
    ∙ Docudex Terms and Conditions of Sale

What are the trademark issues of the products which Docudex is sourcing?
Docudex is a trademark owned by the Docudex Group
Lektriever and Shuttle are trademarks owned by the Kardex Group
Times Two or Times2, is a trademark owned by Richards Wilcox Incorporated
DocuShare is a trademark owned by the Xerox Corporation

What is the Docudex Privacy Policy?
This privacy policy sets out how Docudex Limited uses and protects any information that you give Docudex Limited when you use this website.
Docudex Limited is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Docudex Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21/09/2012.

Docudex Privacy Policy can be found by following
this link....
What is the Docudex Mission Statement?
The Docudex mission is to create lean offices where customers can instantly access company records from both physical and digital databases helping them to make swift business decisions. Our staff will work with a style of openness and honesty, promoting a spirit of trust and understanding in everything we do

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